1. Who We Are

Alba Air ("we", "us", "our") provides professional drone photography, videography, aerial inspections, and surveying services across Scotland.

Website: https://www.albaair.co.uk/

If you have any questions about this Privacy Policy, you can contact us at:

Email: privacy@albaair.co.uk

2. What Information We Collect

We may collect the following personal information when you use our website or contact us:

Name
Email address
Phone number
Details of your enquiry or project
Property or site location details where relevant
Any other information you choose to provide via our contact form

We do not collect more information than is necessary to respond to your enquiry or provide our services.

3. How We Use Your Information

We use your information to:

Respond to enquiries and provide quotations
Deliver our drone photography, videography, inspection, and surveying services
Communicate with you about your project
Improve our services and customer experience
Meet legal and regulatory obligations

We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing (UK GDPR)

We process your personal data under one or more of the following lawful bases:

Legitimate Interest – to respond to enquiries and manage business communications
Contract – where we are providing services you have requested
Legal Obligation – where required to comply with applicable laws and regulations
Consent – where you have agreed to marketing communications (if applicable)

5. Drone Operations, Photography, Videography and Surveying

As part of our services, Alba Air may capture photographs, video footage, aerial imagery, inspection data, and survey information using drone technology.

Where individuals are identifiable in images or footage, we process such information in accordance with applicable data protection laws and only where there is an appropriate lawful basis to do so.

For commercial projects commissioned by clients, the client may be responsible for determining the purpose and lawful basis for the collection and use of any personal data captured during the project.

We take reasonable steps to conduct drone operations responsibly and in compliance with applicable aviation and data protection requirements.

6. How We Store Your Data

Your information is stored securely and is only accessible to authorised personnel.

We take reasonable technical and organisational measures to protect your data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Security measures may include:

Password-protected systems and devices
Secure cloud storage
Access controls
Encryption where appropriate

7. Sharing Your Information

We may share your information only when necessary with:

Website hosting providers
Email service providers
Cloud storage and file transfer providers
Professional advisers such as accountants, legal advisers, or insurers
Regulatory authorities where required by law

All third parties are required to handle your data securely and in accordance with applicable data protection laws.

8. Cookies

Our website may use cookies to:

Improve website performance
Understand how visitors use our website
Enhance user experience

You can control or disable cookies through your browser settings at any time.

Where required by law, we will request your consent before placing non-essential cookies on your device.

9. Data Retention

We retain personal data only for as long as necessary to:

Respond to enquiries
Provide services
Meet legal, regulatory, and accounting obligations
Maintain business records

Project-related photographs, video footage, inspection reports, survey data, and associated files may be retained for a reasonable period following project completion to facilitate client requests, backups, and record keeping.

Data that is no longer required will be securely deleted.

10. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Request restriction of processing
Object to processing in certain circumstances
Request transfer of your data where applicable
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided below.

11. Complaints

If you have concerns about how we handle your personal data, please contact us and we will do our best to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection matters.

For more information, visit the ICO website at https://ico.org.uk.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

Alba Air